Leadership is NOT a
title or position BUT . . .
Tim Connor
According to a number of
sources there are over 350 definitions of leadership. Before I begin - I want to make it clear that
leadership is not a position but a mindset.
The receptionist can have a leadership mindset about his or her roles
and responsibilities or they can just wait to be told what to do and when and
how. The president can have a leadership
mindset or stay in a reactionary mode waiting for things to change or get
better. Leadership is about leading not waiting. Yes, leadership can have management
responsibilities, but real leadership is about a personal vision to excel
regardless of roles or responsibilities. Here are a few things to consider when
it comes to leading as a function of your position – whatever it is;
Purpose – The purpose of any organization is to serve
others. Yes, if it’s a corporation or
business it needs to be profitable, but if in the end it doesn’t effectively
serve its members, customers or partners it will eventually fail. The purpose of every employee is to; in some
way contribute to this ultimate and higher purpose. If employees put the agendas or motives of
their department or themselves above this higher purpose they are doing the
organization and the people or organizations it serves a disservice.
Responsibility – You are responsible to people not for them. This
simple concept applies to all relationships – customers, employees, friends and
family. Essentially it means that you
are responsible to offer or give – kindness, understanding, compassion, love,
friendship, support, direction, guidance etc., however you are not responsible
for what people do, how they react or their decisions or behavior. In a leadership role, again regardless of your
position or title, you are responsible for bringing your opinions, suggestions,
guidance etc. to the other person, but it is their responsibility to either use
or accept these or not. You are not
responsible for the actions, behaviors or attitudes of others or the
consequences of these.
Cooperation – A cooperative mindset does not mean that you
should forfeit your values, beliefs or philosophy, keeping in mind that yours
are not better or worse than someone else’s (they are just different) just to create
an environment of cooperation, however it does imply that you are willing and
open to change or the acceptance of new or different ideas or approaches. Conflict generally occurs when people are
stuck in their views or opinions with the irrational belief that they are right
and others are wrong.
Connection – Humanity is about relationships. I have previously written about the pitfalls
of overuse of technology in other Boosters so I won’t belabor that point again. But, keep in mind that when a human
connection is not established and maintained that is grounded in mutual goals,
desires, needs and understanding eventually they will fail to meet the
expectations of one or all of the participants leading to conflict,
disappointment and often failure. When employees in an organization fail to
maintain positive connections with the people they work closely with or even
people that they are only involved with periodically results will tend to suffer.
Vision – Life is about vision – for oneself, a relationship,
a higher purpose or an organization. If
people fail to see beyond their present challenges, circumstances, successes or
even failures they will tend to remain stuck in mindsets that will limit what
can me manifested and developed in the future.
The role of every employee is to bring vision to their roles and
responsibilities from the Janitor to the CEO.
Compassion – No one is immune in life to troubles, adversity,
challenges or failure. Sooner or later
we must all face the realities of life with all its successes, achievements and
yes disappointments and frustrations.
Whether you are the President or the Mail Clerk you have or will have to
deal with different circumstances that you don’t like or even wish would not
enter your life. What everyone needs
during times of adversity or challenge is a caring attitude from others whether
people they work with side by side every day or only interact with from time to
time. I’m not suggesting that we should
all air our dirty linen and personal situations with others, but from time to
time just a listening ear would go a long way when someone is in pain or
struggle.
Integrity – Words are words and actions are actions. The question in every relationship is always
“Can I trust your words?” One of the
major issues when it comes to integrity, regardless of the relationship is
trust and truth. If either or both are
missing in any relationship sooner or later someone is going to be set up. If employees for whatever reason are unable
or unwilling to always come from a position of truth and/or trust (not
necessarily their opinion or interpretation of an event or circumstance) sooner
or later an employee, customer or member will be misled, disappointed or at a
minimum frustrated. It is the responsibility of every employee to always come
from a position of truth no matter how it might be perceived or heard from
people either higher or lower on the food chain.
Communication – Communication is the common denominator that
connects all humans regardless of their connections, length or the purpose or
parameters of their relationship.
Communication is not about sharing information, but in sharing
understanding. When we believe that
effective communication is when you have given all of the facts or details that
another person needs, we are kidding ourselves when it comes to the purpose of
real communication. Communication is a complicated issue when it comes to human
behavior as there are so many factors that contribute to the integrity of
shared messages or information, but in the end it is a two way process. If only one person in an exchange ‘gets it’
then communication has not taken place.
Yes, there are many others,
but if you practice these in a timely, effective, consistent and appropriate
way, you will be amazed at the results you can achieve when it comes to the
relationship between you and your roles and your relationships with others.
If your organization is
dealing with current or future potential leadership challenges, give me a call
and we can discuss how I can tailor a presentation that will help you address
these in a proactive and effective way.
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