Five
management basics –
ignore
them to your peril.
Tim
Connor
Yes, there are many more fundamental management,
supervision and leadership traits but after working with hundreds of
organizations worldwide I believe if you will follow these five you will be
well on your way to being an exceptional manager and leader.
1)You get the behavior you reward.
2)You are responsible to people not for them.
3)You job is not to motivate employees but create a
positive motivational culture.
4)Creating self-accountability.
Ok, here are a few details.
You
get the behavior you reward. As a manager if an employee,
department or group of employees are behaving contrary to expectations, rules
or policies it is because you are either tolerating their behavior or
contributing to it, so yes, if you have a problem stop pointing your finger and
start looking in the mirror. People, everyone, acts in a way that is
comfortable for them so if you continue to make poor behavior acceptable or
even comfortable it will continue, increase and even spread. Don’t believe me – why not look at behavior
you are getting that is unacceptable and ask yourself – how long has this been
going on? Is it worse today than it was
last year? Why is it continuing?
You
are responsible to people not for them. If you have employee’s
that are not performing up to standards, let me ask you – do you keep bailing
them out because of their race, gender, history or some other reason? Do you feel responsible for their
success? Do you sacrifice some of your
own roles, duties, responsibilities in order to help them when what they are
not doing is what they are getting paid to do?
As a speaker/trainer I am responsible to my client’s and audiences but
if they choose to tune out emotionally, fail to pay attention, don’t use some
of the material covered etc. – trust me I am not going to lose any sleep. I did my best to share information and ideas
that could be of value to them – it was their choice to not apply it or even
listen to it. In this article I am doing
the same. If you feel what I am covering
is valuable but don’t do anything with it – well I made my point.
You
job is not to motivate employees but create a positive
motivational
culture. As a
manager or leader, you are not responsible for your employee’s motivation. Real
motivation is an inside-out process not outside-in. Unfortunately, however too many managers are
still using the two primary motivators to create productivity – fear/punishment
or reward/incentive. Both are outside-in
approaches and tend to work because a large percentage of the workforce are
driven by outside-in tactics. The
problem is both are temporary and results are determined by the individual
needs of a person. In other words – if
they are not concerned about the threats or fears – it won’t work. If they are not interested in your rewards or
incentives – again no results. Real,
lasting and passionate motivation comes from inside and the role of management
is to create an environment where this can be nurtured and developed for the
common good.
Creating
self-accountability. If
you are a manager or leader that is responsible for multiple employees I will
guarantee that if you could overhear all of their conversations, observe their
behavior or witness some of their actions that before every day came to an end
you would average one heart attack a day.
And why, because people do dumb things, have personal agendas, lack
awareness or understanding, are poorly trained etc. So what’s the answer? Well for starters you can’t put body cameras
on every employee or record every conversation but what you can do is create an
atmosphere, culture, expectations and accountability of –
self-accountability. Can’t go into
detail in this short article but suffice it to say that the employees that
operate with this mindset or approach are better performers than those that do
not have it.
Validating
employees. One of the biggest weaknesses of most managers
is that they give far too much negative feedback, discipline and invalidation and
far too little recognition, appreciation and positive validation. After
speaking in front of tens of thousands of people around the world during my
career I have witnessed more than my share of watching people invalidate others
with their comments, insults, poor behavior and disregard for the value of
human life. When you are late - you
invalidate others. When you don’t listen
- you invalidate others. When you
interrupt someone - you invalidate them.
Get it – life is not just about you but your willingness and ability to
value others regardless of their position, experience, knowledge etc.
Well, there you have it. What I believe are the five
critical management concepts that when observed, used and integrated into your
management style will ensure better employee performance, productivity and
loyalty.
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