Leadership
is NOT a title or position BUT . . .
Tim Connor
According to
a number of sources there are over 350 definitions of leadership. Before I begin - I want to make it clear that
leadership is not a position but a mindset.
The receptionist can have a leadership mindset about his or her roles
and responsibilities or they can just wait to be told what to do and when and
how. The president can have a leadership
mindset or stay in a reactionary mode waiting for things to change or get
better. Leadership is about leading not
waiting. Yes, leadership can have
management responsibilities, but real leadership is about a personal vision to
excel regardless of roles or responsibilities. Here are a few things to consider
when it comes to leading as a function of your position – whatever it is;
Purpose – The purpose of any organization is
to serve others. Yes, if it’s a
corporation or business it needs to be profitable, but if in the end it doesn’t
effectively serve its members, customers or partners it will eventually
fail. The purpose of every employee is
to; in some way contribute to this ultimate and higher purpose. If employees put the agendas or motives of
their department or themselves above this higher purpose they are doing the
organization and the people or organizations it serves a disservice.
Responsibility – You are responsible to people not
for them. This simple concept applies to all relationships – customers,
employees, friends and family.
Essentially it means that you are responsible to offer or give –
kindness, understanding, compassion, love, friendship, support, direction,
guidance etc., however you are not responsible for what people do, how they
react or their decisions or behavior. In
a leadership role, again regardless of your position or title, you are
responsible for bringing your opinions, suggestions, guidance etc. to the other
person, but it is their responsibility to either use or accept these or
not. You are not responsible for the
actions, behaviors or attitudes of others or the consequences of these.
Cooperation
– A cooperative
mindset does not mean that you should forfeit your values, beliefs or
philosophy, keeping in mind that yours are not better or worse than someone
else’s (they are just different) just to create an environment of cooperation,
however it does imply that you are willing and open to change or the acceptance
of new or different ideas or approaches.
Conflict generally occurs when people are stuck in their views or opinions
with the irrational belief that they are right and others are wrong.
Connection
– Humanity is about
relationships. I have previously written
about the pitfalls of overuse of technology in other Boosters so I won’t
belabor that point again. But, keep in
mind that when a human connection is not established and maintained that is
grounded in mutual goals, desires, needs and understanding eventually they will
fail to meet the expectations of one or all of the participants leading to
conflict, disappointment and often failure. When employees in an organization
fail to maintain positive connections with the people they work closely with or
even people that they are only involved with periodically results will tend to
suffer.
Vision – Life is about vision – for
oneself, a relationship, a higher purpose or an organization. If people fail to see beyond their present
challenges, circumstances, successes or even failures they will tend to remain
stuck in mindsets that will limit what can me manifested and developed in the
future. The role of every employee is to
bring vision to their roles and responsibilities from the Janitor to the CEO.
Compassion – No one is immune in life to
troubles, adversity, challenges or failure.
Sooner or later we must all face the realities of life with all its successes,
achievements and yes disappointments and frustrations. Whether you are the President or the Mail
Clerk you have or will have to deal with different circumstances that you don’t
like or even wish would not enter your life.
What everyone needs during times of adversity or challenge is a caring
attitude from others whether people they work with side by side every day or
only interact with from time to time.
I’m not suggesting that we should all air our dirty linen and personal
situations with others, but from time to time just a listening ear would go a
long way when someone is in pain or struggle.
Integrity – Words are words and actions are
actions. The question in every
relationship is always “Can I trust your words?” One of the major issues when it comes to
integrity, regardless of the relationship is trust and truth. If either or both are missing in any
relationship sooner or later someone is going to be set up. If employees for whatever reason are unable
or unwilling to always come from a position of truth and/or trust (not
necessarily their opinion or interpretation of an event or circumstance) sooner
or later an employee, customer or member will be misled, disappointed or at a
minimum frustrated. It is the responsibility of every employee to always come
from a position of truth no matter how it might be perceived or heard from
people either higher or lower on the food chain.
Communication – Communication is the common
denominator that connects all humans regardless of their connections, length or
the purpose or parameters of their relationship. Communication is not about sharing
information, but in sharing understanding.
When we believe that effective communication is when you have given all
of the facts or details that another person needs, we are kidding ourselves
when it comes to the purpose of real communication. Communication is a
complicated issue when it comes to human behavior as there are so many factors
that contribute to the integrity of shared messages or information, but in the
end it is a two way process. If only one
person in an exchange ‘gets it’ then communication has not taken place.
Yes, there
are many others, but if you practice these in a timely, effective, consistent
and appropriate way, you will be amazed at the results you can achieve when it
comes to the relationship between you and your roles and your relationships
with others.
If your
organization is dealing with current or future potential leadership challenges,
give me a call and we can discuss how I can tailor a presentation that will
help you address these in a proactive and effective way.
“Do
not wait for leaders, do it alone, person by person. “
Mother Teresa
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